City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 4

Project Background and Objectives

• Since 2000 the City of Arlington has conducted an annual survey residents to measure and track satisfaction with city services.

• This survey, which covers all major city services, is designed to p good overview of citizen satisfaction and a reliable comparison perceptions across services.

• Information gathered from this survey will be used: – In planning and budgeting for 2017. – As a means to measure improvement or change in citizens’ from previous years. – To enable the City to continue tracking citizens’ perceptions future.

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