City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 30

Perceptions of Tax Dollar Value

100 % Perceptions of " Getting My Money ' s Worth for My Tax Dollars "
90 %
80 %
75 %
77 %
74 %
70 %
70 %
67 %
67 %
63 %
64 % 64 %
60 %
64 %
50 %
Telephone
Online
Dec. 2004 Jan. 2007 Jan. 2008 Dec. 2009 Dec. 2010 Dec. 2011 Dec. 2012 Feb. 2014 Feb. 2015 Feb. 2
Detailed Responses( Past Two Waves)
February 2016
February 2017
“ Getting My Money’ s Worth for My Tax Dollars” Yes, I’ m getting my money’ s worth
64 %
62 %
No, I’ m not getting my money’ s worth
21
23
Don’ t know / No answer
16
15
Copyright © 2017 Decision Analyst
Questions: Q21. Arlington provides its citizens with a variety of services, such as Police, Fire, Parks, Water, and other type Thinking about the services and facilities that the City provides, do you feel that you are getting your money’ s or not?
Base: Total respondents( 2000, n = 496; 2001, n = 500; 2002, n = 498; 2003, n = 504; 2004, n = 448; 2005, n = 455; 2007, n = 4 n = 399; 2010, n = 309; 2011, n = 537; 2012, n = 598; 2013, n = 1,105; 2014, n = 996; 2015, n = 1250; 2017, n = 988)
Statistical Note: An asterisk(*) indicates a significant difference between waves at or above the 95 % confidence level.