City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 15

Direction of Arlington

100 %
Arlington Is Headed in the Right Direction
90 %
80 %
77 %
76 %
75 %
82 %
81 %
70 %
73 %
72 % 71 %
69 %
7
60 %
Telephone
Online
Dec. 2004 Jan. 2007 Jan. 2008 Dec. 2009 Dec. 2010 Dec. 2011 Dec. 2012 Feb. 2014 Feb. 2015 Feb
Detailed Responses( Past Two Waves)
February 2016
February 2017
Arlington is headed in the right direction
70 %
71 %
Arlington is on the wrong track
15
17
Don’ t know / No answer
16
12
Question:
Q23. Overall, do you feel that the City of Arlington is generally headed in the right direction, or is it on the w
Base:
Total respondents( 2004, n = 448; 2005, n = 455; 2007, n = 445; 2008, n = 437; 2009, n = 399; 2010, n = 309; 2011, n =
2013, n = 1,105; 2014, n = 996; 2015, n = 1250; 2017, n = 988)
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Statistical Note:
An asterisk(*) indicates a significant difference between waves at or above the 95 % confidence level.