City Services Satisfaction Survey 2014 City Services Satisfaction Survey | Page 41

Key Findings: Areas That Have Improved
Over 2014 and Trends Worth Noting
• Some services showed enough improvement over last year to meet criteria for
resident satisfaction (60%+):
– Timeliness of Code Compliance response and code enforcement
– Animal services
– Open records requests
– Building permits
– City TV channels
• Overall, residents continue to perceive the balance between taxes and services to be
appropriate.
• Online communications with residents continue to increase in popularity and efforts
to maintain or expand the city’s capabilities in this area should be pursued.
However, there is still a strong base of residents who use TV and newspapers for
information. All communication channels should continue to be supported.
Copyright © 2015 Decision Analyst
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