City Services Satisfaction Survey 2014 City Services Satisfaction Survey | Page 38

Key Findings: Positive Trends
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Overall, results are consistent or shifting positively compared to last year.
The city of Arlington continues to perform very well on important key measures,
such as quality of life, citizen affinity, diversity, safety, customer service, and general
measures of quality and availability of major city services.
These areas were rated as notably (statistically significantly) better, or higher, than
last year:
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Variety of housing options.
Fire department timeliness.
Parks & Recreation customer service quality.
Quality of drinking water.
Electronic bill-paying service.
Convention center.
911 dispatch.
Open-records requests.
Building permits.
Facebook/Twitter usage among citizens, which are becoming larger communication
channels between the city and residents.
– Satisfaction scores for city TV channels and council webcast.
– Property cleanliness and maintenance in neighborhoods.
Copyright © 2015 Decision Analyst
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