City Services Satisfaction Survey 2014 City Services Satisfaction Survey | Page 25

Water Utility Services
Contacted Water Utilities in Past 12 Months
February 2014
February 2015
44%
46%
Previous Score
(Feb. 2014)
83%
86%
85%
Question:
Copyright © 2015 Decision Analyst
Base:
Statistical Note:
Q14a. During the past 12 months, if you have had contact with the Water Utilities Department, what was the nature of the contact?
Q14b. Now, thinking about the water customer services that the City provides, please rate each of the following. (4-point scale,
Excellent to Poor)
Respondents who have used water utility services in the past 12 months, excluding “don’t know” (base varies)
An asterisk (*) indicates a significant difference between waves at or above the 95% confidence level.
25