City Services Satisfaction Survey 2014 City Services Satisfaction Survey | Page 23

City Library Services
Used Library Services in Past 12 Months
February 2014
February 2015
70%
77%*
Previous Score
(Feb. 2014)
94%
93%
84%
Question:
Copyright © 2015 Decision Analyst
Base:
Statistical Note:
Q12b. If you, or anyone in your household, have used a City Library over the past 12 months, what was the nature of the service?
Q13. Now, thinking about services that the City Library provides, please rate each of the following. (4-point scale, Excellent to Poor)
Respondents who have used City Library Services in the past 12 months, excluding “don’t know” (base varies)
An asterisk (*) indicates a significant difference between waves at or above the 95% confidence level.
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