City Services Satisfaction Survey 2014 City Services Satisfaction Survey

Customer Service 100% Overall Rating of Customer Service Provided by City Departments 90% 80% 78% 79% 78% 76% 75% 74% 70% 70% Feb. 2014 Feb. 2015 70% 69% 60% Telephone Online 50% Dec. 2005 Jan. 2007 Jan. 2008 Dec. 2009 Dec. 2010 Dec. 2011 Detailed Responses (Past Two Waves) February 2014 Overall Rating of Customer Service Top-Two Box (Excellent + Good) 70% Excellent 19 Good 52 Fair 24 Poor 6 Question: Copyright © 2015 Decision Analyst Base: Statistical Note: Dec. 2012 February 2015 70% 17 53 23 7 Q6.Overall, how would you rate the level of customer service provided by City of Arlington departments? (4-point scale, Excellent to Poor) All respondents, excluding “don’t know” (base varies) An asterisk (*) indicates a significant difference between waves at or above the 95% confidence level. 18

City Services Satisfaction Survey 2014 City Services Satisfaction Survey | Page 18