City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 90

Overall Rating Of Customer Service Provided By City - Trend
(Top-Two Box—Excellent/Good)
100
From Telephone Survey
80
78
79
78
76
From Online
Survey
75
74
69
60
40
20
0
Dec. 2005
Jan. 2007
Jan. 2008
Dec. 2009
Dec. 2010
Dec. 2011
Dec. 2012
Question: Q6. “Overall, how would you rate the level of customer service provided by City Of Arlington
departments?”
Base: Total respondents, excluding “don’t know” (2005 n= 416; 2007 n=425; 2008 n=418; 2009 n=382; 2010 n=299;
2011 n=452; 2012 n=534)
Note: This question asked beginning in 2005.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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