City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 70

Ratings Of City’s Communication Channels By Users –
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2011
Dec. 2012
76
City Website
77
56
Council Webcast
63
63
City TV Channels
68
0
20
40
60
80
100
Percent
Question:
Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Base: Total respondents, excluding “don’t know” (Base Varies)
* Question added in 2010.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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