City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 64

Ratings Of Water Utilities Department By All Citizens
Excellent
Water treatment
services
Good
27
Quality of drinking
water
61
35
88
50
85
Efficiency in water
line repair 20 58 Speed in completing
water/sewer
construction 20 56 76
Water conservation
efforts 19 58 77
Overall quality of
products and
services
29
0
78
60
20
40
60
89
80
100
Percent
Question: Q14c. “Whether or not you’ve had direct contact with the Water Utilities Department, please provide your
opinion on the following.”
Q14e. “Overall, how do you rate the quality of products and services the Water Utilities Department
provides?”
Base: Total respondents, excluding “don’t know” (Base Varies)
Note: This question asked beginning in 2012.
Decision Analyst, Inc.
64