City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 59

Perceptions Of ―Availability Of Services‖ By All Citizens
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2011
Dec. 2012
98
Fire Services
99
91
Parks and
Recreation
Services
90
85
Police Services
86
0
20
40
60
80
100
Percent
Question: Q11aX. “Whether or not you’ve had direct contact with the Fire Department, please provide your opinion
on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Q11dX. “Whether or not you’ve had direct contact with the Police Department, please provide your
opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Q12aX. “Whether or not you’ve had direct contact with the Parks & Recreation Department, please
provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Base: Total respondents, excluding “don’t know” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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