City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 57

Perceptions Of ―Quality Of Services In The City‖ By All Citizens
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2011
Dec. 2012
98
Fire Services
98
94
Ambulance/Emergency
Medical Services
92
92
Parks and Recreation
Services
92
81
Police Services
86
0
20
40
60
Percent
80
100
Question: Q11aX. “Whether or not you’ve had direct contact with the Fire Department, please provide your opinion
on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Q11bX. “Whether or not you’ve had direct contact or experience with ambulance services or emergency
medical services in the city, how would you rate quality of ambulance services or emergency medical
services in the city?”
Q11dX. “Whether or not you’ve had direct contact with the Police Department, please provide your
opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Q12aX. “Whether or not you’ve had direct contact with the Parks & Recreation Department, please
provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Base: Total respondents, excluding “don’t know” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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