City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 51
Ratings Of Code Compliance By Users
Excellent
Quality of
Customer Service 27
Timeliness of
Complaint
Response 29
0
Good
29
28
20
40
56
57
60
80
100
Percent
Question: Q13b. “Considering the services that Code Compliance provides, please rate each of the following, using
a scale of “excellent,” “good,” “fair,” and “poor.” (Question wording change in 2012)
Base: Respondents who have used Code Compliance in the past 12 months, excluding “don’t know” (Base Varies)
Note: This question asked beginning in 2010.
Decision Analyst, Inc.
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