City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 51

Ratings Of Code Compliance By Users Excellent Quality of Customer Service 27 Timeliness of Complaint Response 29 0 Good 29 28 20 40 56 57 60 80 100 Percent Question: Q13b. “Considering the services that Code Compliance provides, please rate each of the following, using a scale of “excellent,” “good,” “fair,” and “poor.” (Question wording change in 2012) Base: Respondents who have used Code Compliance in the past 12 months, excluding “don’t know” (Base Varies) Note: This question asked beginning in 2010. Decision Analyst, Inc. 51