City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 46

Ratings Of Library Services/Facilities By Users –
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2011
Dec. 2012
95
Quality of Library
Services
96
93
Library Facilities
95
86
Availability of
Materials
87
0
20
40
60
80
100
Percent
Question: Q13. “Thinking about the Arlington libraries that you, or anyone in your household, have visited or used in
the past 12 months, please rate each of the following.”
Base: Respondents who have visited a library in the past 12 months. (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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