City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 44

City Library Services Used In Past 12 Months
2-Wave Trend
Dec. 2011
Dec. 2012
Check out
materials
64
59
17
17
Research
Utilize computers 13
11
Attend programs or
workshops 12
13
9
Other
6
27
Have not used
35
0
20
40
60
80
100
Percent
Question: Q12b. “If you, or anyone in your household, have used a city library over the past 12 months, what was the
nature of the service?”
Base: Total Respondents (2011 n=537; 2012 n=598)
Note: This question asked beginning in 2010.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95%
confidence level).
Decision Analyst, Inc.
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