City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 38

Services Police Department Contacted For In Past 12 Months 2-Wave Trend Dec. 2011 Dec. 2012 11 12 Traffic violation 10 Home or personal property theft 7 8 9 At a sports/entertainment venue 7 Personal or domestic assistance 2 7 Alarm response 5 2 3 Suspect in crime 1 0 Business or commercial theft 21 20 Other 50 Have not had contact 54 0 20 40 60 80 100 Percent Question: Q11c. “If you have had contact with the Arlington Police Department over the past 12 months, what was the nature of the service?” Base: Total Respondents (2011 n=537; 2012 n=598) Note: This question asked beginning in 2010. Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2011 (i.e., difference significant at or above the 95% confidence level). Decision Analyst, Inc. 38