City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 34

Ratings Of Fire Department Services By Users
Excellent
Quality of Fire
Service
Good
79
Timeliness of Fire
Service
20
66
Comm. Ed. Svcs.
by F.D.
29
29
0
50
20
40
99
95
79
60
80
100
Percent
Question: Q11a. “Now, thinking about fire services that the City provides, please rate each of the following, using a
scale of “excellent,” “good,” “fair,” and “poor.”
Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.
Base: Respondents who have used Fire Services in the past 12 months, excluding “don’t know” (Base Varies)
Note: This question asked beginning in 2009.
Decision Analyst, Inc.
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