City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 84

Results
Due to a methodology change, the data obtained in FY 2012 is considered “base year” data. Some discrepancies
in the data from trending over past years could be due to the methodology change.
Quality of Life
Several questions were asked regarding the opinion of residents on the quality of life in Arlington. The following
graphs represent the data for questions asking the overall rating of Arlington, the quality of life in
neighborhoods, reasons residents live in Arlington, how residents perceive Arlington, the top problems in
Arlington, and how safe residents feel.
The overall excellent rating for the quality of life in Arlington reduced significantly from 24.6% in FY 2011 to
17.2% in FY 2012. The fair rating increased significantly from 14.9% in FY 2011 to 23% in FY 2012.
Overall Rating of Arlington
Quality of Life Trend
100
90
2.0 5.1
21.0 18.5
2.0
4.1
15.3
18.5
3.0 2.9
15.8 14.9
2.6
23
80
70
60
50
59.0
61.3
52.1
56.1 60.4
57.6
57.1
40
30
20
10
18.0
24.4 21.4 21.3 20.8
FY 2005 FY 2007 FY 2008 FY 2010
24.6
17.2
0
FY 2004
Excellent
Good
3
Fair
Poor
FY 2011
FY 2012