City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 8

Specifically, about 90% of residents rate “excellent” or “good” on water treatment
service, and overall quality of products and services (88% for each).
Other Miscellaneous Services. City services that are rated high at or above 75% top-
two box include electronic bill-paying service, garbage collection, recycling services,
dispatch service (911), convention center, and landfill service. On the opposite end, city
services that are rated lower than 60% top-two-box ratings are code enforcement,
zoning service, graffiti removal, Handitran, health inspection, and municipal airport. It is
notable that, except a few, top-two-box ratings of these services show downtrend
compared to last year* (likely a function of methodology change, as noted in the Caution
On Year-To-Year Comparisons).
Streets in Arlington continue to be perceived generally as an area where there is
much room for improvement, with top-two box ranging from 42% to 67%.
Some of the most needed areas for improvement (at or below 50% top-two box)
include road work/street repair services, traffic signal timing, overall condition of
streets and roads, and management of traffic on the major thoroughfares during
peak times.
Perceptions Of City’s Initiatives And Communication Efforts
Consistent with last year, the city’s initiatives and projects/campaigns are rated
with a wide range of top-two-box ratings, from 31% to 81%, indicating a mix of
positive and negative.
The city’s efforts in encouraging tourism continue to be perceived very positively
(81% “excellent” or “good”). Compared to last year, the only area that gains
significant improvement is the city’s efforts to grow and diversify the economy (67%
top-two box vs. 59% in 2010).
However, similar to last year, the city’s projects that need some improvement
(rated lower than 60% top-two-box ratings) are:
 Focusing on mobility and transportation
 Enhancing and preserving neighborhoods
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Protecting from flooding and erosion
Focusing on financial stewardship
Championing redevelopment opportunities
Decision Analyst, Inc.
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