City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 74

Overall Rating of Arlington City Services – Trend
On Getting Money’s Worth for Tax Dollars
100
From Telephone Survey
80
77
75
70
From
Online
Survey
74
67
64
60
40
20
0
Dec. 2004
Jan. 2007
Jan. 2008
Dec. 2009
Dec. 2010
Dec. 2011
Question: Q21. “Thinking about the services and facilities that the city provides, do you feel that you are getting your
money’s worth for your tax dollars, or not?”
Base: Total respondents. (2004 n=443; 2007 n=445; 2008 n=437; 2009 n=400; 2010 n=309; 2011 n=537)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
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