City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 54

Perceptions of ―Quality of Services in the City‖ by All Citizens
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2010
Dec. 2011
95
Fire Services
98
Ambulance/Emergency
Medical Services 93
Parks and Recreation
Services 94
94
92
84
Police Services
81
0
20
40
60
Percent
80
100
Question: Q11aX. “Whether or not you’ve had direct contact with the Fire Department, please provide your opinion
on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Q11bX. “Whether or not you’ve had direct contact or experience with ambulance services or emergency
medical services in the city, how would you rate quality of ambulance services or emergency medical
services in the city?”
Q11dX. “Whether or not you’ve had direct contact with the Police Department, please provide your
opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Q12aX. “Whether or not you’ve had direct contact with the Parks & Recreation Department, please
provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
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