City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 52

Ratings of Other City Services by Users –
2-Wave Trend (Top-Two Box—Excellent/Good) (Cont.)
Dec. 2010
Dec. 2011
90
Action Center
65
Municipal Courts
Services
70
65
73
Building Inspection
60
72
Animal Services
60
92
Municipal Airport
58
67
Health Inspection
55
Handitran Transit
Service
65
54
70
Graffiti Remova
53
70
Zoning Service
53
63
Code Enforcement
46
0
20
40
60
80
100
Percent
Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
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