City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 49

Ratings of Water Utilities Services by Users
Excellent
Good
Quality of Services 38 50 88
Availability of
Services 37 52 89
Timeliness of
Services 35
0
52
20
40
60
87
80
100
Percent
Question: Q14b. “Now, thinking about water customer services that the City provides, please rate each of the
following. ”
Base: Respondents who have used Water Customer Services in the past 12 months, excluding “don’t knows.” (Base
Varies)
Note: This question asked beginning in 2012.
Decision Analyst, Inc.
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