City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 48

Services Water Utilities Department Contacted for
in Past 12 Months
Dec. 2011
Online payment system
33
Assistance/questions
11
Establish residential water service 6
Water line repair 5
Interactive phone payment system 4
Sewer assistance
2
Establish commercial/business water service
0
Other
5
Have not had contact
53
0
20
40
60
80
100
Percent
Question: Q14a. “During the past 12 months, if you have had contact with the Water Utilities Department, what was
the nature of the contact?”
Base: Total respondents. (n=537)
Note: This question asked beginning in 2012.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
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