City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 46

Ratings of Community Services by Users
Excellent
Quality of
Customer Service 32
Timeliness of
Complaint
Response 30
0
Good
46
78
35
20
40
65
60
80
100
Percent
Question: Q13b. “Considering the services that community services provides, please rate each of the following,
using a scale of “excellent,” “good,” “fair,” and “poor.”
Base: Respondents who have used Community Services in the past 12 months, excluding “don’t knows.” (Base
Varies)
Note: This question asked beginning in 2010.
Decision Analyst, Inc.
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