City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 42

City Library Services Used in Past 12 Months
2-Wave Trend
Dec. 2010
Dec. 2011
Check out
materials
54
64
16
17
Research
12
13
Utilize computers
Attend programs or
workshops
7
12
3
Other
9
35
Have not used
27
0
20
40
60
80
100
Percent
Question: Q12b. “If you, or anyone in your household, have used a city library over the past 12 months, what was the
nature of the service?”
Base: Total respondents. (n=537)
Note: This question asked beginning in 2010.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
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