City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 38

Ratings of Police Services by Users –
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2010
Dec. 2011
76
Quality of Service
75
Overall
Competence of
Police Employees n/a
Behavior/Attitude
of Police Officers n/a
80
75
70
Timeliness of
Service
Comm. Ed. Svcs.
by P.D.
68
n/a
70
0
20
40
60
80
100
Percent
Question: Q11d. “Now, thinking about police services that the City provides, please rate each of the following,
using a scale of “excellent,” “good,” “fair,” and “poor.”
Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.
Base: Respondents who have used Police Services in the past 12 months, excluding “don’t knows.” (Base Varies)
Note: This question asked beginning in 2010.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
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