City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 34

Ratings of Ambulance/Emergency Medical Services by Users
Excellent
Quality of Service
Good
73
Timeliness of
Service
26
78
0
20
99
22
40
60
80
100
100
Percent
Question: Q11b. “Now, thinking about ambulance services or emergency medical services that the City
provides, please rate each of the following, using a scale of “excellent,” “good,” “fair,” and “poor.”
Base: Respondents who have used ambulance services/emergency medical services in the past 12 months,
excluding “don’t knows.” (Base Varies)
Note: This question asked beginning in 2009.
Decision Analyst, Inc.
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