City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 102
Q11c.If you have had contact with the Arlington Police Department over the past 12 months, what was
the nature of the service? {Choose All Correct Answers}
MR
1
2
3
4
5
8
9
6
7
Personal or domestic disturbance assistance
Home or personal property theft
Business or commercial theft
Alarm response
Traffic violation
At a sporting or entertainment venue
Suspect in crime
Other
Have not had contact in the past 12 months
Q11d. (ASK IF CODE 1-6 OR 8-9, ANY SERVICE IN Q11c; OTHERWISE SKIP TO Q11dX) Now, thinking
about police services that the City provides, please rate each of the following.
{Choose One
Answer For Each Row}
SG
Good Fair Poor Don’t
Know
1
1 2
2 3
3 4
4 5
5
1 2 3 4 5
1 2 3 4 5
Excellent
a.
b.
c.
d.
Quality of service ........................................
Timeliness of service .................................
Overall competence of Police
employees ................................................
Behavior and attitude of Police
officers ......................................................
Q11dX. Whether or not you’ve had direct contact with the Police Department, please provide your
opinion on the following. {Choose One Answer For Each Row}
SG
Good Fair Poor Don’t
Know
1
1 2
2 3
3 4
4 5
5
1 2 3 4 5
1 2 3 4 5
Excellent
a.
b.
c.
d.
Quality of Police services in the city ............
Availability of Police services ......................
Overall competence of Police
employees ................................................
Behavior and attitude of Police
officers ......................................................
Study #110528
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