City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 89

Residents were asked to provide their opinion on the various services provided by the City. The top rated
services are electronic bill paying, garbage collection, recycling services, dispatch services (911), and the City
website. The lowest rated services are code enforcement, graffiti removal, zoning services, Handitran, and
health inspections.
Service Ratings
Electronic Bill Paying
Garbage Collection
Recycling Services
Dispatch Services (911)
City Website
Community Education …
Landfill Services
One Start
Yard Waste Pickup
Community Education …
Plating Services
Open Records Requests
Action Center
City TV Channels
Animal Services
Building Inspections
Council Webcast
Health Inspections
Handitran
Graffiti Removal
Zoning Services
Code Enforcement
88.2
83.9
78.7
78.6
76.2
75.4
75.3
73.2
73
69.7
68.4
66.9
64.9
63.1
60.4
59.6
55.5
54.7
53.5
53.4
53.4
45.8
0
20
40
60
Percent
80
100
An area of concern involves residents’ opinions about City of Arlington streets. When asked to rate the quality
and maintenance of City streets, all areas came in below 70%.
Street and Road Ratings
Major Street Maintenance
67
Medians/ROW
66.8
Landscaping
62.2
Street Sweeping
60.7
Neighborhood Streets 58.6
Street Lighting 57.9
Traffic Flow-Entertain District
52.5
Overall Streets and Roads
50.3
Major Thoroughfare Traffic
50.2
Traffic Signal Timing
48.7
Street Repair Services
47.5
Road Work Repair Speed
41.6
0
20
40
8
60
80
100