City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 2

TABLE OF CONTENTS
BACKGROUND AND OBJECTIVES ............................................................................... 3
METHODS ...................................................................................................................... 3
USE OF DECISION ANALYST, INC. NAME ................................................................... 4
EXECUTIVE SUMMARY ................................................................................................. 5
DETAILED FINDINGS ................................................................................................... 10
Overall Rating And Perceptions Of Arlington ...................................................... 11
Neighborhoods ................................................................................................... 19
Ratings And Perceptions Of Specific Services And Facilities ............................. 29
Perceptions Of City's Initiatives And Communication Efforts .............................. 63
Fees And Taxes ................................................................................................. 71
APPENDIX .................................................................................................................... 76
QUESTIONNAIRE......................................................................................................... 81
Decision Analyst, Inc .
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