City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 106

Q14a. During the past 12 months, if you have had contact with the Water Utilities Department, what
was the nature of the contact? {Choose All Correct Answers}
MR
1
2
3
4
5
6
7
8
9
Establish residential water service
Establish commercial/business water service
Water line repair
Sewer assistance
Online payment system
Assistance/questions
Interactive phone payment system
Other
Have not had contact in the past 12 months
Q14b. (ASK IF CODE 1-8, ANY SERVICE IN Q14a; OTHERWISE SKIP TO Q14c) Now, thinking about
water customer services that the City provides, please rate each of the following. {Choose One
Answer For Each Row}
SG
Excellent
a.
b.
c.
Quality of service ........................................ 1
Timeliness of service .................................. 1
Availability of service ................................... 1
Good Fair Poor Don’t
Know
2
2
2 3
3
3 4
4
4 5
5
5
Q14c. Whether or not you’ve had direct contact with the Water Utilities Department, please provide
your opinion on the following. {Choose One Answer For Each Row}
SG
Good Fair Poor Don’t
Know
1
1 2
2 3
3 4
4 5
5
1
1
1 2
2
2 3
3
3 4
4
4 5
5
5
Excellent
a.
b.
c.
d.
e.
Quality of drinking water .............................
Efficiency in water line repair ......................
Speed in completing water/sewer
construction ................................................
Water treatment services ............................
Water conservation efforts ..........................
Study #110528
14