City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 74

Overall Rating of Arlington City Services – Trend
Municipal Court Service
(Top-Two Box—Excellent/Good)
100
80
77
79
74
70 70
Dec. 2009 Dec. 2010
60
40
20
0
Dec. 2005
Jan. 2007
Jan. 2008
Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Note: Wording of this question along with rating scale changed slightly from previous waves and will affect the
tracking of the numbers.
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2009. A block “up” arrow () indicates a significant increase
and a block “down” arrow () indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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