City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 67

Overall Rating of Arlington City Services – Trend Non-Emergency Community Education Service (Top-Two Box—Excellent/Good) 100 89 92 87 88 91 90 88 83 85 80 60 40 20 0 Dec. 2000 Dec. 2001 Nov. 2002 Nov. 2003 Dec. 2005 Jan. 2007 Jan. 2008 Dec. 2009 Dec. 2010 Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you have used or visited in the past 12 months.” Note: Wording of this question along with rating scale changed slightly from previous waves and will affect the tracking of the numbers. Base: Total respondents, excluding “don’t knows.” (Base Varies) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2009. A block “up” arrow () indicates a significant increase and a block “down” arrow () indicates a significant decrease from the first wave in 2000 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 67