City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 59

Ratings of City’s Communication Channels by Users Excellent Good 25 City Website 58 83 Council Website 20 56 76 City TV Channels 22 54 76 0 20 40 60 80 100 Percent Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you have used or visited in the past 12 months.” Base: Total respondents, excluding “don’t knows.” (Base Varies) * Question added in 2010. Decision Analyst, Inc. 59