City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 57

Ratings of City Council/Staff Strongly Agree Somewhat Agree I get answers I need when I call a City facility 32 45 77 I get the answers I need when I visit a City facility 33 43 76 When I ask a City employee for something, they either provide the answer or find someone who can 35 When I ask the same question from different City employees, I get the same answer 20 0 44 32 20 79 52 40 60 Percent 80 100 Question: Q16b. “Based on your impression or experience, how much would you agree or disagree with the following statements, using a scale of “strongly agree,” “somewhat agree,” “Neither agree nor disagree,” “somewhat disagree,” and “strongly disagree.” Base: Total respondents, excluding “don’t knows.” (Base Varies) Note: This question asked beginning in 2010. Decision Analyst, Inc. 57