City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 55

Perceptions of City’s Initiatives and Communication Efforts
The city’s initiatives and projects/campaigns are rated with a wide range of top-two-box
ratings, from 36% to 83%, indicating a mix of favor and disfavor. The city’s efforts in
encouraging tourism are perceived very positively (83% “excellent” or “good”).
Conversely, compared to the other city initiatives and projects/campaigns, the city’s
projects that need some improvement (rated fewer than 60% top-two-box ratings) are:
Focusing on mobility and transportation
Protecting from flooding and erosion
Focusing on financial stewardship
Enhancing and preserving neighborhoods.
Over three-quarters of Arlington residents feel that they would get answers they need
when they call or visit a city facility. Also, most tend to agree that city employees either
provide the answer or find someone who can. However, only about half agree that they
would get the same answer when they ask the same question from different city
employees. This suggests a possible lack of uniform guidelines in communications with
citizens.
The majority of citizens report they use TV and Internet (60% each) to keep up with
Arlington. All city’s communication channels are rated moderately high, with the city
website being the highest at a top-two-box rating of 83%, followed by the council
website and city TV channels (both 76% top-two-box).
Decision Analyst, Inc.
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