City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 41

Ratings of Library Services/Facilities by Users –
3-Wave Trend (Top-Two Box—Excellent/Good)
Jan. 2008
Dec. 2009
Dec. 2010
92
Quality of Library
Services
94
95
96
Library Facilities
98
94
84
Availability of
Materials
85
88
0
20
40
60
80
100
Percent
Question: Q13. “Thinking about the Arlington libraries that you, or anyone in your household, have visited or used in
the past 12 months, please rate each of the following.”
Base: Respondents who have visited a library in the past 12 months. (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2009. A block “up” arrow () indicates a significant increase
and a block “down” arrow () indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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