City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 32

Ratings of Ambulance/Emergency Medical Services by Users
Excellent
Quality Of Service
Good
60
Timeliness Of
Service
31
69
0
20
91
23
40
60
80
92
100
Percent
Question: Q11b. “Now, thinking about ambulance services or emergency medical services that the City
provides, please rate each of the following, using a scale of “excellent,” “good,” “fair,” and “poor.”
Base: Respondents who have used ambulance services/emergency medical services in the past 12 months,
excluding “don’t knows.” (Base Varies)
Note: This question asked beginning in 2009.
Decision Analyst, Inc.
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