City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 30

Ratings of Fire Department Services by Users
Excellent
Good
Quality Of Fire
Service 65 27 92
Timeliness Of Fire
Service 64 29 93
Comm. Ed. Svcs.
by F.D.
32
0
53
20
40
60
85
80
100
Percent
Question: Q11a. “Now, thinking about fire services that the City provides, please rate each of the following, using a
scale of “excellent,” “good,” “fair,” and “poor.”
Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.
Base: Respondents who have used Fire Services in the past 12 months, excluding “don’t knows.. (Base Varies)
Note: This question asked beginning in 2009.
Decision Analyst, Inc.
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