City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 76

Overall Rating of Arlington City Services – Trend
Code Enforcement
(Top-Two Box—Excellent/Good)
100
80
72
63
63
60
40
20
0
Jan. 2008
Dec. 2009
Dec. 2010
Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Note; Added in 2008.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2009. A block “up” arrow () indicates a significant increase
and a block “down” arrow () indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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