City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 43

Ratings of Community Services by Users
Excellent
Quality Of
Customer Service
Good
30
Timeliness Of
Complaint
Response
54
21
0
56
20
40
84
77
60
80
100
Percent
Question: Q13b. “Considering the services that community services provides, please rate each of the following,
using a scale of “excellent,” “good,” “fair,” and “poor.”
Base: Respondents who have used Community Services in the past 12 months, excluding “don’t knows.” (Base
Varies)
Note: This question asked beginning in 2010.
Decision Analyst, Inc.
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