City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 43

Ratings of Community Services by Users Excellent Quality Of Customer Service Good 30 Timeliness Of Complaint Response 54 21 0 56 20 40 84 77 60 80 100 Percent Question: Q13b. “Considering the services that community services provides, please rate each of the following, using a scale of “excellent,” “good,” “fair,” and “poor.” Base: Respondents who have used Community Services in the past 12 months, excluding “don’t knows.” (Base Varies) Note: This question asked beginning in 2010. Decision Analyst, Inc. 43