City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 74

Overall Rating Of Arlington City Services – Trend
Quality Of Water and Sewer Services
(Top Two Box—Excellent/Good)
100
90
80
60
40
20
0
Dec. 2009
Question: Q11: “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Note: Added in 2009.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2008. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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