City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 61

Overall Rating Of Arlington City Services – Trend
Fire Services
(Top Two Box—Excellent/Good)
100
96
95
96
99
96
95
98
95
80
60
40
20
0
Dec. 2000 Dec. 2001
Nov.
2002
Nov.
2003
Dec. 2005 Jan. 2007 Jan. 2008 Dec. 2009
Question: Q11: “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Note: Wording of this question along with rating scale changed slightly from previous waves and will affect the
tracking of the numbers.
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2008. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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