City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 6
EXECUTIVE SUMMARY
Overall Rating Of Arlington And City Services
The perception of “quality of life” within Arlington is high among residents.
• Four out of five residents (81%) rate Arlington as offering a “good” or “excellent”
quality of life.
• This rating has increased from 77% in 2008, and bounced back to the 2007 level.
Most city services in Arlington receive high overall ratings.
• Ten of the 14 services rated receive a top-two-box rating (“good” or “excellent”) of
80% or higher.
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The Arlington Fire Department, at 95%, continues to receive the highest ratings
among city services.
Compared to the other high-performing departments, Handitran, municipal courts
services, code enforcement, and animal services appear to have some room for
improvement, with overall ratings between 56% and 75%.
There are some notable changes from the last wave.
Overall rating of code enforcement has increased significantly from 63% in 2008
to 72% in 2009.
Overall rating of Handitran has declined significantly from 73% in 2008 to 56% in
2009. However, it is notable that this rating drop could be partly attributed to
transitional changes (e.g., automated scheduling system) implemented in the first
quarter of FY 2009, in addition to low usage of Handitran among residents (13%).
Consistent with these overall ratings, citizens are more likely than in the past to
think that the City of Arlington is generally headed in the right direction.
• Four out of five residents (82%) feel the city is headed in the right direction.
• This rating has increased significantly from 75% in 2008 to 82%, the highest rating
since 2004.
Decision Analyst, Inc.
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