City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 42

Library Usage/Visit
In Past 12 Months – Trend
Dec. 2000
Jan. 2007
Jan. 2008
Dec. 2009
73
63
Used Or Visited
City Library
64
61 Ø
0
20
40
60
80
1 00
Percent
Question: Q12z “In the past 12 months, have you or anyone in your household visited or used a city library?”
Base: Total respondents. (2000 n=500; 2001 n=502; 2002 n=500; 2003 n=505; 2005 n=457; 2007 n=445; 2008
n=437; 2009 n=400)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2008. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
41