City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 39

Ratings Of Streets By Attribute –
3-Wave Trend* (Top Two Box—Excellent/Good)
Jan. 2007
Jan. 2008
Dec. 2009
Maintenance of
Medians/Right-of-
Ways 68
64
71 ↑
Maintenance of All
Major Streets 70
72
66
60
58
Street
Sweeping/Cleaning
Condition of
Neighborhood
Streets
65 ↑
68
68
63
42
40
Managing Traffic
During Peak Hours
54 ↑
55
54
53
Overall Condition
of Streets/Roads
Quality of Street
Repair Services
51
46
43
47
Managing Traffic
Flow in Ent. Dist.
0
20
40
60
80
10 0
Percent
Questions:
Q14 “Thinking about the streets and roads in Arlington, how would you rate the following?”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
* Trend charts by attribute since 2000 are included in the Appendix.
** Added in 2009
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2008. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
38