City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 36

Ratings Of Fire Services By Users
Excellent
Good
Qualify Of Service 47 50
Timeliness Of
Service 48 46
Overall
Satisfaction 49
0
20
97
94
48
40
60
97
80
10 0
Percent
Question: Q11a “Now, thinking about fire services that the City provides, please rate each of the following, using a
scale of “excellent,” “good,” “fair,” and “poor.”
Base: Respondents who have used Fire Services in the past 12 months, excluding “don’t knows”. (Base Varies)
Note: This question asked beginning in 2009.
Decision Analyst, Inc.
35