City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 20

Overall Rating Of The City Of Arlington – Trend
(“Right Direction”)
100
↑
82
80
77 76 75
Dec. 2004 Jan. 2007 Jan. 2008
60
40
20
0
Dec. 2009
Question: Q23: “Overall, do you feel that the City of Arlington is generally headed in the right direction or on the
wrong track?”
Base: Total respondents. (2004 n=441; 2007 n=445; 2008 n=437; 2009 n=400)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2008. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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